Ticket Support

Clients will now be required to use the ticket support for contacting us for any and all issues. All direct email requests will be redirected to do a ticket support (required). Here is why:

 1. There is two ofus working on the technical support for our business, it is very confusing when we both receive emails and both replying to email and both fixing issues unaware the other is fixing or replying to the email. This causes a lot of confusion for us, and can result in careless and frustrating support services on our part. Please use the tickets for this reason alone.

2. Tickets can be left open if the issue is not resolved, sometimes one of us starts working on the issue and have to leave and the other takes over. Again this causes confusion for us wondering if the issue is still being worked on or if it has been resolved. Not only does this take up our time but it robs time for one of us to help another client. Please use the tickets for this reason.

3. Often times one of us is online while the other might be away for the day, or several days. If you email us directly without using ticket submission your request for help may not get answered for a day or more because the email goes directly to only one of us who might actually be away. If you want the best in response and help from us the best thing to do is do not email us directly and use the ticket suport.

 We understand that it is "easier" to just toss us an email but really that is just making our work harder, longer, and taking away time for others to be helped. It would be easier for us if all clients would use the ticket support.

04/12/2008

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